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Admin Settings Item: Config Item suggestions query

Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
Similar to the user query and group query, it would be terrific if we could specify a config item query that would be used with the Affected/Related CI autocomplete fields.

Even if you have limited CI classes, the suggestions are often not the item I would prefer for users to select (e.g. it prioritizes the Windows Computer and the logical drives when I want them to select the Hardware Asset in most cases).

Ordering by classes specified in the admin settings might be a great approach instead of or in addition to filtering, too.
2 votes

Duplicate · Last Updated



  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    Yes, this is the same thing.  Withdrawn!  It does not appear that I can remove this.

    I thought I remembered this from somewhere, but didn't find it when I searched.
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Yea I have a hard time finding posts I known I have seen out there. Typically use google site searches to get better results but still a pain. I wish there was an option when searching you can add a filter for items that have voting options vs help posts.
  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Have tagged as duplicate

     @Brian_Wiest there is the advanced search by category if that helps:

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    I see it now. 
    Keep looking for that little arrow on the home page not after I did a search. 

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    Thanks for closing it, @Joe_Burrows.

    Regarding the search, I think what got me was the search terms that I used.  There are often multiple different ways of describing the same thing (especially with Service Manager!).
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