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Link KB Article to multiple categories

Robert_Osterberg

Robert_Osterberg Customer Advanced IT Monkey ✭✭✭

June 2018 in Service Manager Portal Feature Requests

We were discussing that a KB article in fact could belong to more than one category. Wifi connections on a smartphone could be categorized under Connection and Smart phone for instance but the KB section in the portal only permits one category. So the idea is to extend the possibility to use more than one category.

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3 votes

Submitted · Last Updated June 2018

Comments

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

June 2018

This would be extremely useful. Keywords/tags do not really compensate for this.

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