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Keep True/False property value as is when applying a template

Stephane_BouillonStephane_Bouillon Customer Adept IT Monkey ✭✭

Using the Exchange Connector, I apply a Template when an incident is updated. The mail body is appended to the action log, and I apply a Template to set the support group. What happens to the True/False properties when applying the Template ?  I can choose between True/False/Null. Which value should I use if I want those properties just to remain what they were, iow not updated by applying the Template ?

Best Answer


  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
    personally I've found when creating the templates it seems to add some fields to be set automatically to blank or false or null etc, so whenever i create a new template now i export it, check the fields it wants to update, and remove any it added that i did not set specifically in the console, then re-import it again.

    I've found this is especially important when applying a template to an already existing workitem so that it does not change fields someone else has already set previously
  • Stephane_BouillonStephane_Bouillon Customer Adept IT Monkey ✭✭
    From what I could see in the exported MP, True/False properties are always added.
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