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How to complete Manual Activities out of sequence ?

Stephane_BouillonStephane_Bouillon Customer Advanced IT Monkey ✭✭✭
Hi, when I create Manual Activities on a SR, I cannot set a pending activity to completed until I first complete the pervious one in progress. How can I allow activities to be completed regardless of the order ?

Best Answer


  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    I believe this will require some PowerShell, SMLets, Orchestrator, or SDK work to make happen as I believe this is a concept that is core to SCSM and no less the SCSM GUI.

    It's with these other mechanisms you could make these changes "behind the scenes" so to speak.
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