How to complete Manual Activities out of sequence ?

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

July 2018 in General Discussion

Hi, when I create Manual Activities on a SR, I cannot set a pending activity to completed until I first complete the pervious one in progress. How can I allow activities to be completed regardless of the order ?

0

Best Answer

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

July 2018 Answer ✓

If the use case of the SR is one that allows for activities to be completed in any order place them in a Parallel activity. When the workflow reaches a Parallel activity all contained activities become in-process at the same time.

7

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

July 2018

I believe this will require some PowerShell, SMLets, Orchestrator, or SDK work to make happen as I believe this is a concept that is core to SCSM and no less the SCSM GUI.

It's with these other mechanisms you could make these changes "behind the scenes" so to speak.

2
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

July 2018 Answer ✓

If the use case of the SR is one that allows for activities to be completed in any order place them in a Parallel activity. When the workflow reaches a Parallel activity all contained activities become in-process at the same time.

7

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