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Lock or Disable comments on individual KA's in the portal

L_Schick

L_Schick Member Advanced IT Monkey ✭✭✭

June 2016 in Service Manager Portal Feature Requests

We have some Knowledge Articles we would like to be read only and not allow comments on. Mainly these are more company policy/procedure type articles that we require users to review, but do not want feedback added to the article

12

12

12 votes

Submitted · Last Updated June 2016

Comments

Chris_Keander Customer Advanced IT Monkey ✭✭✭

June 2016

Great suggestion.

0
Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

June 2016 edited June 2016

This can currently be accomplished using the following code in your CustomSpace/custom.js file:

$(document).ready(function (){
var url = window.location.href;
if(url.indexOf("/KnowledgeBase/View/1") > -1){ // Verify we are on the appropriate KB page by number
setTimeout(function() { // Comments section is not ready when the document is ready, so this delay is necessary
$('.article-comment-rating').hide();
},1000);
}
});

You will need to replace the URL on line 3 with the appropriate KB number/URL. If you have multiple articles you want to apply this to, multiple URLs can be added to that if statement using the || operator. For example:

if(url.indexOf("/KnowledgeBase/View/1") > -1 || url.indexOf("/KnowledgeBase/View/2") > -1 ){

1
L_Schick Member Advanced IT Monkey ✭✭✭

June 2016

Wonderful, that did it! It would be nice to have this as an option from the portal itself without editing the custom file, but this does exactly what we need for now. Thank You!

0

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