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Lock or Disable comments on individual KA's in the portal

L_SchickL_Schick Member Advanced IT Monkey ✭✭✭
We have some Knowledge Articles we would like to be read only and not allow comments on. Mainly these are more company policy/procedure type articles that we require users to review, but do not want feedback added to the article
12 votes

Submitted · Last Updated


  • Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
    Great suggestion.
  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭
    edited June 2016
    This can currently be accomplished using the following code in your CustomSpace/custom.js file:

    $(document).ready(function (){
            var url = window.location.href;
            if(url.indexOf("/KnowledgeBase/View/1") > -1){ // Verify we are on the appropriate KB page by number
                    setTimeout(function() { // Comments section is not ready when the document is ready, so this delay is necessary

    You will need to replace the URL on line 3 with the appropriate KB number/URL. If you have multiple articles you want to apply this to, multiple URLs can be added to that if statement using the || operator. For example:

    if(url.indexOf("/KnowledgeBase/View/1") > -1 || url.indexOf("/KnowledgeBase/View/2") > -1 ){
  • L_SchickL_Schick Member Advanced IT Monkey ✭✭✭
    Wonderful, that did it! It would be nice to have this as an option from the portal itself without editing the custom file, but this does exactly what we need for now. Thank You!
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