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Ability to View Attachments Inline Within The Description Field

Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
In many other ITSM platforms the attachments that end users insert in to their e-mails are not only saved as attachments but are also displayed in the Description field to give the analyst a clearer picture of what the issue is and what the end user is seeing.

When an e-mail arrives and is processed by the exchange connector it end sup with a tag in the description of something like: [cid:image012.png@01D4F455.40F88FB0] it would be great if the system could search for these types of tags, Load the associated image in to cache and display it in side of the description text box, or as a button that can be clicked to open a pop up window to show the image. 
8 votes

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