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Failure Recovery page

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

August 2018 in Service Manager Portal Feature Requests

In my environment have run into issues where for what ever reason the work item commit fails with a message or three spinning dots. When this happen the analyst typically loses all the updates they entered into the work item. This is most impactful on CR's where one can spend 30 minutes to an hour developing their plan then to have it all lost to a web/server error.

This feature request to have a failure recovery option that have maybe a button that would open a new tab in the browser that would return the fields and values the analyst inputted into form as basically a txt file, or maybe a txt file it self as a download. This way their "work" is not lost while they recover the website.

Maybe it could be something that sees that the webconsole.log returns an error and adds a button to the analyst "Error-Do you want to copy your text" when clicked the txt file downloads or the new tab opens with the view model with the inputted responses.

14

14

14 votes

Submitted · Last Updated August 2018

Comments

Sean_Terry Customer Advanced IT Monkey ✭✭✭

October 2018

I wish I could vote more, a common frustration for users in our organisation.

0
Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

November 2018

Thanks Brian! just added my vote.

0

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