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Change history tab to display users name rather than login

Michael_Higgins

Michael_Higgins Customer IT Monkey ✭

October 2018 in Service Manager Portal Feature Requests

Our environment is going to move to numeric values (employee ID) for users logins meaning the history tab won't show useful names (I realise both in the console and the portal). It would be handy if you could change what's displayed in the history tab in the portal to something like their display name to make it easily identifiable as to who's done what.

6

6

6 votes

Submitted · Last Updated October 2018

Comments

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

October 2018

There is a web service that populates the History tab content, and that service returns the Domain\User string like the console does. It seems like it might be simple to return the DisplayName (etc....) instead or in addition. Great feature request!

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

October 2018

Second this. My only addition to this would be flip to DisplayName but put their username in () or something on the same line.

0
Robert_Osterberg Customer Advanced IT Monkey ✭✭✭

October 2018

Great idea everytime you want the DisplayName of th User you have to look the empNR in Outlook as we have numeric nr

0
Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

October 2018

Agree with showing both. Wasn't clear at all in my comment, so I'm making it clear now.

0

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