We're excited to introduce you to 14 new Remote Support apps as part of the existing Service Management Stream!
These modern, web-based, user and device management tools for Analysts help further maximize productivity, deliver faster problem resolution and increase end user satisfaction.
Check out our on-demand webinar to find out how these new apps fit into your existing Team or Service Management Foundation license, see a technical overview demo, and more.View the installation & setup webinar to learn how to get started with Remote Support.
About User Insights
Get valuable insights into a user’s account, whether it’s determining if an account is locked out, disabled, or to validate a deployment. All the information you need in relation to the user is readily at your fingertips and available from anywhere. The User Insights application quickly gives you the information you need to support a user without having to dive into other disparate systems.
- View account status
- View a user’s Manager, telephone, and email
- Quickly identify a user’s domain information
- Verify the user’s password status and last password change
- View the user’s last known login time