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Add Additional Search Type Logic to Portal Searches

Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
Add additional search logic, like "Contains", "Starts with", "IsNull" etc. to class types to allow for a more complex search structure without having to add multiple search filters.
An example is creating a search for Incidents assigned to a Support Group.
If the Support Group (Incident Tier Queue list) has child items and you want to create a search that returns all Incidents that are assigned to any member of a parent tier queue, currently, you have to create a filter for each child queue.
The same occurs for Categories if there is a multi tier category list.

A helpful search type for this example would be "Is child of" and "= or is child of"
30 votes

Completed · Last Updated


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    Mark_WahlertMark_Wahlert Customer Advanced IT Monkey ✭✭✭
    The Portal search does feel limited. Even KAs are easier to search on, and in some cases searching for an RO in full, results in the exact match being the number 5 result. Doesn't make a lot of sense. Also partial words and wildcards would be a big help, no matter how we name ROs, users still complain they can't find what they are looking for, the search contributes to the problem.
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    Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    I agree Mark.
    I'll raise another one feature request that will request searching of Tag's or Notes fields of the RO to allow admins to add additional "Search Terms" to RO's
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    Mark_WahlertMark_Wahlert Customer Advanced IT Monkey ✭✭✭
    That would be helpful, thanks.  Using the example of a new account request for numerous systems. The user will often search for the system name and currently the search won't help. So tags will be useful.
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    Justin_ClarkeJustin_Clarke Customer Advanced IT Monkey ✭✭✭
    This is a major headache for us. This limits the effectiveness of dashboards within the V6 portal, as they are all based of search results. Each support groups needs to be added manually making a very long search query.

    Also if new sub support group is created we need to modify all search queries used in dashboards to add the new support group. Is there any more word on if this will be added into 6.1 etc?

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    Steve_ClarkeSteve_Clarke Customer Adept IT Monkey ✭✭
    Could really use that "ISNull" at the moment. Any movement on this one?
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