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Include RO Notes In Search to Allow For Additional Search Terms To Be Added

Brett_Moffett

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

June 2016 in Service Manager Portal Feature Requests

Search on the Cireson portal can be frustrating for end users trying to find a particular RO in the service catalog if the RO is not named the way they are expecting. if a user is searching for a title like "Distribution List" but the RO is called "Edit E-mail Account" The user may not find it.
By including the notes filed of the RO in the cache and search scope, administrators could add "Tags" or extra descriptions of RO's to attempt to capture those additional search terms.

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6 votes

Submitted · Last Updated June 2016

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AGREEMENT BETWEEN USER AND CIRESON

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The Cireson Community Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (each a “Communication Service,” and collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are appropriate, proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.

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The names of actual companies and products mentioned herein and on the Cireson Community Web Site may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

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Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com