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Include RO Notes In Search to Allow For Additional Search Terms To Be Added

Brett_Moffett

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

June 2016 in Service Manager Portal Feature Requests

Search on the Cireson portal can be frustrating for end users trying to find a particular RO in the service catalog if the RO is not named the way they are expecting. if a user is searching for a title like "Distribution List" but the RO is called "Edit E-mail Account" The user may not find it.
By including the notes filed of the RO in the cache and search scope, administrators could add "Tags" or extra descriptions of RO's to attempt to capture those additional search terms.

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6 votes

Submitted · Last Updated June 2016

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