-2017 Average time to resolution
-2017 Tickets that remained open longer than 60 days
-2017 SLA's met vs breached
Going forward I will need to provide this data on a weekly basis as well, but I figure once I find out how to get it for last year, I should be able to adjust date filters and get the data I need. My big problem right now is figuring out how to get to this data now.
(FYI - My SQL skills are quite limited, but I do have a SQL engineer who can help if needed.)