SunSetting Cireson

Karen_Bruster1

Karen_Bruster1 Member IT Monkey ✭

December 2018 in General Discussion

Sadly we are moving on to a new product for ticketing. So I was wondering if there is a way to prevent end-users from adding new tickets to the Self-Service Portal but still see their existing records. Any assistance with this would be very helpful as we are going live 12/17 (not my choice)

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Best Answer

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2018 Answer ✓

Hi Karen

You would just need to disable the exchange connector from processing emails and un-publish the request offerings you dont want visible on your service catalog.

For you analysts if you wanted to hide the create workitem options from the 'NEW' drawer, untick all the options for the Workitems in Admin Settings:

6

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2018 Answer ✓

Hi Karen

You would just need to disable the exchange connector from processing emails and un-publish the request offerings you dont want visible on your service catalog.

For you analysts if you wanted to hide the create workitem options from the 'NEW' drawer, untick all the options for the Workitems in Admin Settings:

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018

We'll miss you @Karen_Bruster1! Good luck with your new system!

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Karen_Bruster1 Member IT Monkey ✭

December 2018

Thank you for all your help you have all been great!
Karen

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