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Add 'Assign to Me' as Option with Acknowledgement

Nick_Flint

Nick_Flint Customer Advanced IT Monkey ✭✭✭

January 2019 in Service Manager Portal Feature Requests

We'd like to have an option to assign a work item to the analyst when they acknowledge it.This would be a check box in the acknowledgment dialog that could be defaulted checked or not.

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2

2 votes

Submitted · Last Updated January 2019

Comments

Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭

January 2019

I don't know if I agree with request, as it introduces differences to the OotB SCSM functionality. But I like the idea itself, so I implemented (pretty much copy-pasted the default one) a new task which does what you need.

Extract the zip into your CustomSpace directory, but beware of overwriting custom.js, if you already have code there.

The script hides the default "Acknowledge" task and inserts it's own, which has an additional checkbox to "Assign to Me", which is checked by default.
I wanted to show the "Assigned to"-notification too (the one you get when pressing the default "Assign to Me" task), but I cant get it to work right now. Maybe someone has some code for showing the notification?

acknowledge.zip 2.2K

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Nick_Flint Customer Advanced IT Monkey ✭✭✭

January 2019

@Konstantin_Slavin-Bo: Thank you for this! Now I just have to add in the Classification field and I'll have some very happy users!

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