Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Add 'Assign to Me' as Option with Acknowledgement

Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭
We'd like to have an option to assign a work item to the analyst when they acknowledge it.This would be a check box in the acknowledgment dialog that could be defaulted checked or not.
2 votes

Submitted · Last Updated


  • Options
    Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭
    I don't know if I agree with request, as it introduces differences to the OotB SCSM functionality. But I like the idea itself, so I implemented (pretty much copy-pasted the default one) a new task which does what you need.

    Extract the zip into your CustomSpace directory, but beware of overwriting custom.js, if you already have code there.

    The script hides the default "Acknowledge" task and inserts it's own, which has an additional checkbox to "Assign to Me", which is checked by default.
    I wanted to show the "Assigned to"-notification too (the one you get when pressing the default "Assign to Me" task), but I cant get it to work right now. Maybe someone has some code for showing the notification?
  • Options
    Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭
    @Konstantin_Slavin-Bo: Thank you for this! Now I just have to add in the Classification field and I'll have some very happy users!
Sign In or Register to comment.