How can I get history data of support group change with time stamp ?

Rajnish_Kumar_Mishra

Rajnish_Kumar_Mishra Customer IT Monkey ✭

January 2019 in General Discussion

I am working on Power BI report for time taken from one support group to another. 
Could you please help me in getting data with time stamp so that I can calculate time duration taken 
by first assigned support group to override route for different assigned support group. 
Currently I am using service manager database's tables to get data.

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Answers

Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

January 2019

Hi @Rajnish_Kumar_Mishra, Can you tell us which service manager tables you are using for the query?
Thanks,
Steve

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Rajnish_Kumar_Mishra Customer IT Monkey ✭

January 2019

@Steve_Wright , Hi Steve, I am using customized view created by me, which has various table as below.
[MT_System$WorkItem$Incident_Log]
MT_System$WorkItem$TroubleTicket$ActionLog_Log
[MT_System$WorkItem$TroubleTicket$AnalystCommentLog]

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