SR Reporting Question
We have recently migrated to SCSM and have just been let loose on reporting cubes.
I am fine with IRs and have managed to get a wealth of data but having difficulty using the exported Service Catalogue cube to find:
Average time to complete (SR) by affected user department and by priority in October.
I should mention, I am exporting and manipulating the data in a Pivot Table and we have no SLOs built into the system at this time.
Can anyone help me please?
I'm usually quite good at just figuring this stuff out but am banging my head against the desk with this one!