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Acknowledgment Templates

Kevin_Goodwin

Kevin_Goodwin Customer Advanced IT Monkey ✭✭✭

February 2019 in Service Manager Portal Feature Requests

I would like to see templates available for the Acknowledgment task on work items. This would be very similar to the Send Email templates that we currently have, and could even potentially point to the same place as templates. This way analysts can drop a quick note in a ticket with only a couple clicks.

As a side request\option, maybe add the ability to transfer to a different support group and change status in the Acknowledgment task as well.

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2 votes

Submitted · Last Updated February 2019

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