Does anyone have standards / set layouts for knowledge base articles?

Craig_MasseyCraig_Massey Customer IT Monkey ✭
Here at Barnsley we are moving towards our go-live with the Cireson portal and next week will start to develop knowledge base articles. Does anyone have any standard or set layouts that they stick to? We have a number of teams that will contribute articles but I'm wanting to set some standards to ensure consistent content / language, etc.

How has this been approached in other organisations?

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    I have done a bit of Javascript customization that will allow for using html templates based on article type.  You interested in anything like that?
Sign In or Register to comment.