Problems upgrading Cireson Portal
I'm having a little issue when updating our Cireson Portal to 9.1. I fill in all the information but at the very last step when I click "Install" I get a prompt telling me this:
"ServiceManagement and CiresonAnalytics database already exists, would you like to overwrite this database?" (See attachment)
I don't want to overwrite our database. Is there anything I can do to get around this? My colleague tried the upgrade instead and everything worked fine when upgrading on his account?
We both fill in exactly the same information in the setup process, yet my colleague is never prompted with this message.
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭@Philip_Håkans - There's nothing to worry about here. Since you've never ran the installer before, it's just letting you know that there's already portal databases. I shouldn't "overwrite" anything.5
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭It should not! I just installed the portal again from a new account and received the warning but my ServiceManagement database is still in tact after the installation.5
You should be able to see the resolution of an incident in the "Resolution" tab on the incident itself.