Problems upgrading Cireson Portal

Philip_Håkans

Hello!
I'm having a little issue when updating our Cireson Portal to 9.1. I fill in all the information but at the very last step when I click "Install" I get a prompt telling me this:

"ServiceManagement and CiresonAnalytics database already exists, would you like to overwrite this database?" (See attachment)

I don't want to overwrite our database. Is there anything I can do to get around this? My colleague tried the upgrade instead and everything worked fine when upgrading on his account?

We both fill in exactly the same information in the setup process, yet my colleague is never prompted with this message.

Any ideas?

Justin_Workman

@Philip_Håkans - There's nothing to worry about here.  Since you've never ran the installer before, it's just letting you know that there's already portal databases.  I shouldn't "overwrite" anything.

Justin_Workman

It should not!  I just installed the portal again from a new account and received the warning but my ServiceManagement database is still in tact after the installation.

Justin_Workman

@Philip_Håkans - There's nothing to worry about here.  Since you've never ran the installer before, it's just letting you know that there's already portal databases.  I shouldn't "overwrite" anything.

Philip_Håkans

Okay, so just to be clear it should not overwrite and empty the already existing databases? Because that would make me a sad IT-monkey

Justin_Workman

It should not!  I just installed the portal again from a new account and received the warning but my ServiceManagement database is still in tact after the installation.

Philip_Håkans

Thanks for your help! I'll give it a shot next time we update our portal!

Jeff_Landers

Has anyone noticed that the ticket history has been truncated?   and unrelated Where can one see the Resolution of an Incident in the Portal?

Philip_Håkans

Just FYI: We managed to get around the warning completely by copying my colleagues setup.config file and overwriting my setup.config with his file. (C:\Users\USERNAME\AppData\Roaming\Cireson Setup). After doing this the warning no longer showed up.

@Jeff_Landers
You should be able to see the resolution of an incident in the "Resolution" tab on the incident itself.