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Review date property for Knowledge Base (KB) articles.

Brett_Moffett

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

April 2019 in Service Manager Portal Feature Requests

When KB articles are written they often get left for long periods of time and can be outdated or no longer required and taking up room in the database as well as muddying the waters for users results. By adding a date property to the KB articles it would be possible to report on KB articles that are overdue to be reviewed and possibly updated or archived.

As a KB administrator, I want to be able to set a "Review Date" on a KB article with a date only property.
As a KB administrator, I want to be able to set a setting in the portals Setting Items to set the default number of days from a KB articles last save to the next review.
As a KB administrator, I want the portal to automatically set the review date to the set number of days in the future when I save changes to a KB article.
As a KB administrator, I want to have a count in the Knowledge Management Dashboard to show how many KB articles have a review date in the past.
As a KB author, I want to be able to manually set the Review Date property on a KB article.

11

11

11 votes

Submitted · Last Updated April 2019

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