add/remove in Task Menu Change Status for IR and SR

Rajnish_Kumar_Mishra

Rajnish_Kumar_Mishra Customer IT Monkey ✭

May 2019 in Self-Service Portal - Community

HI,

I would like to clean up some of status in IR/SR and keep new status in place.Could you please suggest me how is it possible without impacting exciting ticket ? My changes would be like below.
I want to delete sub-Status and keep it as simple status. Currently we have Active status and sub status of Active as Pending and work in progress. I want to delete pending and WIP from sub status and create new original status as Pending and WIP.

Please suggest me the way where our existing ticket request can be safe and above mentioned changes can be done.

Appreciate quick response.

Regards
Rajnish Mishra

0

Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

May 2019 edited May 2019

Export the MP
Update the Parent and ordinal of the sub-status
Import the MP
Your GUIDs will remain the same so it will not impact work items.

0
Rajnish_Kumar_Mishra Customer IT Monkey ✭

May 2019

@Brian_Wiest : Thank you Brian for Prompt reply. I am new to this to please tell me which MP should I export ? The one which is used as IR/SR template ?

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

May 2019

This post is similar
https://community.cireson.com/discussion/comment/12433
Use Entity explorer to see which MP you created to store your created values.

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Rajnish_Kumar_Mishra Customer IT Monkey ✭

May 2019

Awesome! Thank you @Brian_Wiest

0

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