Modifying Action Log Email Messages

Charles_SchuetzCharles_Schuetz Customer IT Monkey ✭
Is it possible to modify the stock Cireson Action Log email message?  I would like to provide a hyperlink that takes a user back to the original request rather than to 'My Work'.

Answers

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    edited May 16
    Hi Charles,

    You can indeed, you just need to edit the template you are targeting. If you are using notify analyst, check in the SCSM Console under Administration -> Settings -> Cireson Notify Analyst for the template you are using.

    Then find that template name in Administration -> Notifications -> Templates and make the required changes.

    Cheers
    Joe
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