History of SR missing after a certain date
I have a question. A user submitted a ticket regarding accessing his service request history. We use cireson as a sort of software approval workflow and this individual is able to go into their tab and see a bunch of submitted requests but he cannot go past a certain date. However, when searching up an old request number (of the ones he can remember) he can find it.
I am a bit new to this system so I hope this question isn't too vague. Let me know if I need to elaborate on anything.
Thank you for your help!