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Alert Knowledge Base Owner when Feedback is added by end users

Zac_Robinson

Zac_Robinson Customer IT Monkey ✭

June 2016 in Service Manager Portal Feature Requests

I was wondering if it would be possible to have the knowledge base within Cireson 5+ to have a built in notification for when a user adds a comment to an article. We will have to disable comments if we cannot do this as users have a habit of trying to raise a job or leave a phone number in them when they get stuck.

Thanks

13

13

13 votes

Submitted · Last Updated June 2016

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Rick_Hancks Customer Adept IT Monkey ✭✭

August 2016

Either a notification to the owner or admin would be nice. I'd also like to see the comments show up in a report that could be run weekly or monthly.

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