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Enable a "Known Issues" Page to be Easily Created\Administered within the Cireson Portal

Jonathan_Boles

Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

June 2016 in Service Manager Portal Feature Requests

Similar to the Known Issues page within the Cireson Support Portal, it would be helpful for a specific group of admins to add items (issues/problems) to a page on the Cireson Portal to alert analysts as well as potentially end users. An analyst view and a end user view would be most helpful - similar to that of the Knowledge Base Articles.

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28 votes

Submitted · Last Updated June 2016

Comments

Sean_Terry Customer Advanced IT Monkey ✭✭✭

August 2017

We have a similar requirement where we would like to highlight known problems in a page for all end users to view. Has anyone done something similar already?

0
Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

November 2018

@IT Monkey Can you upload your solution from the Cireson Servicedek?

0
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2018

Posted SQL query here
https://community.cireson.com/discussion/comment/8098#Comment_8098

0
Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

November 2018

Thanks @Brian_Wiest

0

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