Help with Converting IR to SR

Brian_Winter Customer Advanced IT Monkey ✭✭✭

July 2019 in Orchestrator

I have a single form for Request Service. If the user select "Request Something", as opposed to "Report a Problem", the Incident that is created runs an RB which 1) Creates an SR, 2) Copies the values from the IR to the SR, and 3) Cancels the initial IR.

The problem I am running into is copying/moving any attachments from the IR to the SR. Any help would be great!

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019

Maybe this will help?
https://community.cireson.com/discussion/1490/copying-file-attachments-from-one-sr-to-another

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