Stage = New - stuck

Isabella_Michel

Isabella_Michel Customer IT Monkey ✭

July 2019 in General Discussion

I am working with Cireson and have a couple of requests stuck in the Stage = New space and I can't seem to get them out of there. In my previous experience, I believe that stopping the runbooks and clearing the health cache would work and then restarting the runbooks.

Everything else seems to be progressing through. Other SRs are getting updated and whatnot but for some reason I have two that are just stuck in this one spot.

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Answers

John_Long Customer Advanced IT Monkey ✭✭✭

July 2019

Hi @Isabella_Michel , always good to check the Operations Manager log within Event Viewer on your primary workflow server for error events. I'd also check out the workflow status section of the console to see if any workflows relating to service requests are showing that they "Need Attention".
They can be found in Administration –> Workflows –> Status –> New Service Request Workflow

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