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Stage = New - stuck

Isabella_MichelIsabella_Michel Customer IT Monkey ✭

I am working with Cireson and have a couple of requests stuck in the Stage = New space and I can't seem to get them out of there. In my previous experience, I believe that stopping the runbooks and clearing the health cache would work and then restarting the runbooks.


Everything else seems to be progressing through. Other SRs are getting updated and whatnot but for some reason I have two that are just stuck in this one spot.

Answers

  • John_LongJohn_Long Customer Adept IT Monkey ✭✭

    Hi @Isabella_Michel , always good to check the Operations Manager log within Event Viewer on your primary workflow server for error events. I'd also check out the workflow status section of the console to see if any workflows relating to service requests are showing that they "Need Attention".

    They can be found in Administration –> Workflows –> Status –> New Service Request Workflow

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