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Quick Create Not Visible to Public

We've made some changes in SCSM and now Quick Create is not visible to Public, but instead is only viewable to the groups which have access to All Views and All Tasks.

Default end users can't even see the Drawertaskbar Newbutton.

We want to allow End Users to use the Incident/New URL, however End Users don't have the required permissions to view these features.

Which settings need to be configured in order to make this viewable/usable to End Users.

Best Answer


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    Richard_CarterRichard_Carter Customer IT Monkey ✭

    That's too bad as we wanted to open /Incident/New and templates open to our End User for some special circumstances.

    Thanks for the information.

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