SLA Notification Extension v1.0

IT Monkey

This custom extension will perform a search against incidents assigned to the logged in analyst and display 5 items in each incident form that have applied SLAs to them.

It will choose the first 5 results showing only breached and warning state SLA

Requirements:

v3.6+ of the Cireson Portal

Installation:

Add the following lines to your custom.js file located in the CustomSpace folder of the Cireson Portal website directory:

/* Incident Tasks */
app.custom.formTasks.add('Incident', null, function(formObj, viewModel){  	
     formObj.boundReady( function () {

       slaReminders();

     });	
});

Below this code in the custom.js file, you will need to paste the contents of the ext_SLAReminder.js

Save your custom.js and then refresh your browser

Configuration:

None required.

Christopher_Carver

Is there a way to trigger the Cireson portal Announcement system for just the logged in analysts whose tickets are breached or warning of SLA?

[Deleted User]

Christopher.Carver said:

Is there a way to trigger the Cireson portal Announcement system for just the logged in analysts whose tickets are breached or warning of SLA?

Not at this time, but that sounds like a great feature request

seth_coussens

I believe there is already a feature request related to targeting announcements, this could be incorporated into that.

Also, it would probably be possible develop a custom solution that uses the custom.js file to look at the logged on user and show a popup with this information.

[Deleted User]

Yes, there's already a couple of Announcement feature requests... feel free to comment on either of these to add on!

https://community.cireson.com/discussion/144/announcement-notification#latest 
https://community.cireson.com/discussion/48/allow-portal-announcement-creation-updates-from-non-portal-administrators#latest