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Send mail Recipients dosnt populate

EruannEruann Member IT Monkey ✭
in Self-Service Portal - Community

Hi again!

we are configuring the mail options for the portal. We did the SMTP configuration and tested it. So far so good.

problem is that when the analysts try to send a mail from any WI, they cant choose any user to send the mail. if i open the search button i can find the user i want to send the mail to, but the ok button does nothing.

The "to address" and "CC address" fields are empty and cannot be completed .

image.png


doing a search i find my user

image.png

but the ok button dosnt do a thing!

The console throw this

image.png


Uncaught TypeError: Cannot read property 'remoteManageRecepient' of undefined

  at HTMLDivElement.<anonymous> (/Scripts/forms/tasks/sendEmail/controller.js?v=9310:376)

  at HTMLDivElement.dispatch (jquery.min.js:2)

  at HTMLDivElement.y.handle (jquery.min.js:2)

  at Object.trigger (jquery.min.js:2)

  at HTMLDivElement.<anonymous> (jquery.min.js:2)

  at Function.each (jquery.min.js:2)

  at w.fn.init.each (jquery.min.js:2)

  at w.fn.init.trigger (jquery.min.js:2)

  at HTMLDivElement.<anonymous> (bootstrap.min.js:6)

  at HTMLDivElement.i (jquery.min.js:2)

/Scripts/forms/tasks/sendEmail/controller.js?v=9310:316 Uncaught TypeError: Cannot read property 'dataSource' of undefined

  at /Scripts/forms/tasks/sendEmail/controller.js?v=9310:316

  at UserPickerPopup.<anonymous> (/Scripts/forms/popups/userPickerPopup/controller.js?v=9310:95)

  at UserPickerPopup.dispatch (jquery.min.js:2)

  at UserPickerPopup.y.handle (jquery.min.js:2)

  at Object.trigger (jquery.min.js:2)

  at UserPickerPopup.<anonymous> (jquery.min.js:2)

  at Function.each (jquery.min.js:2)

  at w.fn.init.each (jquery.min.js:2)

  at w.fn.init.trigger (jquery.min.js:2)

  at init.onSaveClick [as save] (/Scripts/forms/popups/userPickerPopup/controller.js?v=9310:169)


thanks for your help!

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