IT Monkey:   


Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

Send mail Recipients dosnt populate

Hi again!

we are configuring the mail options for the portal. We did the SMTP configuration and tested it. So far so good.

problem is that when the analysts try to send a mail from any WI, they cant choose any user to send the mail. if i open the search button i can find the user i want to send the mail to, but the ok button does nothing.

The "to address" and "CC address" fields are empty and cannot be completed .


doing a search i find my user

but the ok button dosnt do a thing!

The console throw this


Uncaught TypeError: Cannot read property 'remoteManageRecepient' of undefined

  at HTMLDivElement.<anonymous> (/Scripts/forms/tasks/sendEmail/controller.js?v=9310:376)

  at HTMLDivElement.dispatch (jquery.min.js:2)

  at HTMLDivElement.y.handle (jquery.min.js:2)

  at Object.trigger (jquery.min.js:2)

  at HTMLDivElement.<anonymous> (jquery.min.js:2)

  at Function.each (jquery.min.js:2)

  at w.fn.init.each (jquery.min.js:2)

  at w.fn.init.trigger (jquery.min.js:2)

  at HTMLDivElement.<anonymous> (bootstrap.min.js:6)

  at HTMLDivElement.i (jquery.min.js:2)

/Scripts/forms/tasks/sendEmail/controller.js?v=9310:316 Uncaught TypeError: Cannot read property 'dataSource' of undefined

  at /Scripts/forms/tasks/sendEmail/controller.js?v=9310:316

  at UserPickerPopup.<anonymous> (/Scripts/forms/popups/userPickerPopup/controller.js?v=9310:95)

  at UserPickerPopup.dispatch (jquery.min.js:2)

  at UserPickerPopup.y.handle (jquery.min.js:2)

  at Object.trigger (jquery.min.js:2)

  at UserPickerPopup.<anonymous> (jquery.min.js:2)

  at Function.each (jquery.min.js:2)

  at w.fn.init.each (jquery.min.js:2)

  at w.fn.init.trigger (jquery.min.js:2)

  at init.onSaveClick [as save] (/Scripts/forms/popups/userPickerPopup/controller.js?v=9310:169)


thanks for your help!

Best Answer

Answers

Sign In or Register to comment.