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Search statistics

Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭

Hi all,

is there any way to see search statistics? We'd like to improve our users' experience and we need to identify keywords they put to the search bar most often and add them to request offering descriptions if missing.

It would be nice to have such top searched keywords dashboard for admins/analysts, too ☺️ Thanks.

Comments

  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭

    +1 from me, this will fit in nicely with the Continual Service Improvement part of ITILL

  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭

    This may be helpful to you. We use this to send search results to an azure service that dumps it into a database. You could edit it to send the same data somewhere else.


  • Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭

    @Nick_Flint thank you for this workaround but I'm still hoping for some server-side solution rather then sending data from client browsers :)

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