Opening Incident Error

CaterhamITSupport

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

October 2019 in General Discussion

Dear Support,

When opening an incident i get the error:

An error occurred while processing your request.

Any help is appreciated.

Kind Regards

Daniel

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Best Answer

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

November 2019 Answer ✓

It had set up groups for forms on the portal. It was to do with the ordinal and in that i had made myself a member of more than one group. This then brought up the error.

0

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

November 2019

Hi @CaterhamITSupport
Is this in your own environment? What version of the portal are you running?
Does your Cache Builder (C:\inetpub\CiresonPortal\bin\Logs) or Web Console Log (C:\inetpub\CiresonPortal\Logs) have any errors?
Thanks,
Shane

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CaterhamITSupport Member Advanced IT Monkey ✭✭✭

November 2019

This is now resolved.

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

November 2019

What was the resolution for the issue?
Thanks,
Shane

0
CaterhamITSupport Member Advanced IT Monkey ✭✭✭

November 2019 Answer ✓

It had set up groups for forms on the portal. It was to do with the ordinal and in that i had made myself a member of more than one group. This then brought up the error.

0

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