Asset Excel causes Excel to stop working

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2019 edited November 2019 in Asset Excel

Anyone else use Asset Excel and get this message when they try and search for HW assets:

Asset Excel Error.PNG

It's almost certainly because of the number of HW assets we have and none of the filters seem to help.

I can use other aspects of it (Software Assets,Cost Centers, Vendors etc.)

I just wondered if other companies were using this to manage HW assets. If so, how many HW assets do you have? We have around 59k which needs chopping down.

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Answers

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2019

Also, the update button appears to be there but doesn't seem to do anything.

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

November 2019

I think this has to do with the actual shape of one or more HW assets. Excel loads most of them, but crashes on a malformed one.
Try changing the Type Projection you're using to something less complex (i.e. less relationships).

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