Why Are Users Unable to Submit Requests From the Request Offerings in the Cireson Self-Service Porta
I setup a user role based on Service Request Analysts that role can create service requests they are based on a template contains review activites via scsm console. If I'm trying to do so in Cireson-Self-Service-Portal I got an error prompt "Unauthorizied Access". This certain user role is linked to two groups, one group belongs to all AD-User-Obejects and the second is related to AD-Group-Objects. The second group is restricted by a criteria. If I disable the criteria it does submit the request offering from Cireson-Portal. If I enable a criteria on the first group it also submits the offering. Why I can restrict the user scope but not the groups?
In this KB the issue is documented which I described above. With the differences that this KB belongs only to end user role and to all user-objects. And I don't understand the workaround, because if I would enable 'Global users instance group’ then I cant restrict the scope of the groups anymore.