Pull down not editable / showing items on incident form

CaterhamITSupport

https://us.v-cdn.net/6026663/uploads/916/F6LXTRNQUW99.png

Dear All,

I have an issue where i can see items on the pulldown on the service catalog but not on the incident form? Once an item is selected on the catalog it shows in the incident but you cannot change it? You can edit it on the console though.

Daniel

Shane_White

Can you run this PowerShell command the get the Enumeration of the List and see if it matches the EnumId that you have:

(Get-SCSMEnumeration -Name MaintenanceCategory).Id

Thanks,

Shane

CaterhamITSupport

You can select an item on the service catalog which then shows on the incident form, but you cannot change it, as when you click on the pull down on the incident form it shows nothing. On the catalog it shows all items. You can change items on an incident on the console though.

Shane_White

Hi @CaterhamITSupport

Have you got anything inside C:\intepub\CiresonPortal\CustomSpace called Incident.js by anychance?

Can you share a screenshot or video of the issue you are having on the Incident Form?

Thanks,

Shane

CaterhamITSupport

Yes i put an extension item in the incident.js, it pulls the info from the DB ok, however it can be changed in the SC but not on the incident form. When you click on the pulldown it doesnt show any entries, and only shows whats been selected on the SC.

Shane_White

Hi @CaterhamITSupport

Can you show me the entry you have put into the Incident.js form please?

Thanks,

Shane

CaterhamITSupport

Here is the code example:

                    { DataType: "Enum", PropertyDisplayName: "Maintenance Category", PropertyName: "MaintenanceCategory", EnumId: '9426447c-577c-661c-38ac-99429f03c7ed' },

Shane_White

Can you run this PowerShell command the get the Enumeration of the List and see if it matches the EnumId that you have:

(Get-SCSMEnumeration -Name MaintenanceCategory).Id

Thanks,

Shane

CaterhamITSupport

You've fixed my issue! Really appreciate the help with this!

Shane_White

Hi @CaterhamITSupport

No worries, was that because you had the wrong EnumId? What solved it?

Thanks,

Shane

CaterhamITSupport

Yes i had the wrong one.

Really appreciate this help!

Daniel