Exchange Connector - Email to ticket / SCSM Notifcations

CaterhamITSupport

Dear All,

Is there a way to disable notifications for an individual email address only?

Thanks

Daniel

Shane_White

Hi @CaterhamITSupport

Depending on the criteria of the notification and when it runs, try adding in an additional criteria that says, where affected user is not equal to, then whoever the user is.

This could save the time in creating a runbook.

Thanks,

Shane

Adam_Dzyacky

I think if you want to do this, it's going to require you to...

1. Turn off your SCSM notifications for whatever your criteria is here
2. Create a SCO/SMA Runbook for these conditions

Through the runbook you define a list of those who you don't want to receive a notification and then have SCO/SMA fire the notification instead of native SCSM. The runbook will be to the effect of get the Work Item, get the Affected User (or some other relationship), get their Email Address, then checking if the email is on the list to decide if the email goes out.

Alternatively - if it's truly a single one off scenario. You could use some Exchange rules and filter to trash, junk, etc.

Shane_White

Hi @CaterhamITSupport

Depending on the criteria of the notification and when it runs, try adding in an additional criteria that says, where affected user is not equal to, then whoever the user is.

This could save the time in creating a runbook.

Thanks,

Shane