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Exchange Connector - Email to ticket / SCSM Notifcations

CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

Dear All,

Is there a way to disable notifications for an individual email address only?



Best Answer


  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    I think if you want to do this, it's going to require you to...

    1. Turn off your SCSM notifications for whatever your criteria is here
    2. Create a SCO/SMA Runbook for these conditions

    Through the runbook you define a list of those who you don't want to receive a notification and then have SCO/SMA fire the notification instead of native SCSM. The runbook will be to the effect of get the Work Item, get the Affected User (or some other relationship), get their Email Address, then checking if the email is on the list to decide if the email goes out.

    Alternatively - if it's truly a single one off scenario. You could use some Exchange rules and filter to trash, junk, etc.

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