Incident Management / Calendar

CaterhamITSupport

Dear All,

Is there a way to integrate incidents with calendars?

Thanks

Daniel

Shane_White

Hi @CaterhamITSupport

I would personally say this would usually be done through a Change Request and there is a Cireson Change Calendar for SCSM and the Portal.

However if you want to do this for incidents some custom work would need to be done:

1. You would need to add scheduled date to IR form so you can add in the scheduled date (https://support.cireson.com/KnowledgeBase/View/51#/)
2. You would need to build a calendar in the Portal to surface these dates (You could edit the Change Calendar:https://community.cireson.com/discussion/985/portal-change-calendar/p1 )

Let me know if this helps.

Thanks,

Shane

Shane_White

Hi @CaterhamITSupport

What do you mean? Outlook Calendar? SCSM Console Calendars? Portal Calendars?

What would you want to see?

Thanks,

Shane

CaterhamITSupport

So I would like to be able to schedule incidents in the portal calendar when they are going to be fixed.

Thanks

Daniel

Shane_White

Hi @CaterhamITSupport

I would personally say this would usually be done through a Change Request and there is a Cireson Change Calendar for SCSM and the Portal.

However if you want to do this for incidents some custom work would need to be done:

1. You would need to add scheduled date to IR form so you can add in the scheduled date (https://support.cireson.com/KnowledgeBase/View/51#/)
2. You would need to build a calendar in the Portal to surface these dates (You could edit the Change Calendar:https://community.cireson.com/discussion/985/portal-change-calendar/p1 )

Let me know if this helps.

Thanks,

Shane