Service Request via Web API

Steffen_Dobritz

Steffen_Dobritz Member IT Monkey ✭

December 2019 in Self-Service Portal - Community

Hello

I ran a request "api/V3/WorkItem/GetWatchlistByWorkItemId?workitemId=e1b75bda-0455-4880-6918-1669720115cb" to get a Service Request by GUID but the response I got was

{

"success": false,

"message": "Invalid License. Analyst Portal License is required to access this endpoint.",

"exception": null

}

Is there a call to get a workitem like SR via Web Api without Analyst Portal Licence?

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2019 Answer ✓

@Steffen_Dobritz - The "free" (unlicensed) Analyst Portal is exclusively for Incident Management. The API calls won't work without a license.

1

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2019 Answer ✓

@Steffen_Dobritz - The "free" (unlicensed) Analyst Portal is exclusively for Incident Management. The API calls won't work without a license.

1
Steffen_Dobritz Member IT Monkey ✭

December 2019 edited December 2019

https://community.cireson.com/discussion/comment/19961#Comment_19961

This isn't correct, the "POST api/V3/Authorization/GetToken" call works fine for me.

0

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