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Review Activities Added When 'Send Email' Option is Used

SCSM_CreatorSCSM_Creator Member IT Monkey ✭

On my Service Request, when an end user or a reviewer use the 'Send Email' task an 'Approve Service Request' Review Activity or an 'Apply Service' Manual Activity is added. When I try to approve these activities nothing happens. Any ideas as to why these activities are being added?


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    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    It sounds like you have the stock Exchange Connector using an Update Template that contains an Activity. When the update is processed, the Activity is then added.

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