Generic Serial Numbers

James_JohnsonJames_Johnson Customer IT Monkey ✭

We have a few computers that have serial numbers like "To be filled by OEM" or "123456" etc. These cause problems with the Asset import because one Hardware Asset will be updated a number of times every night. Does anyone know of a good way to handle these computers so they either can have their own HA or just be skipped by the import?

Thanks!

James

Best Answer

Answers

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @James_Johnson

    Not sure I am following on these, so you have a few computer with missing serial numbers, do all your computers come in through Asset Import or do you use SCCM?

    What do you currently have configured for your Asset Management hardware Asset settings?

    Thanks,

    Shane

  • James_JohnsonJames_Johnson Customer IT Monkey ✭

    Hi @Shane_White

    Thanks for the response. We use SCCM and that's where most of our CI's come from. I was talking about the HA sync workflow not the manual asset import.

    It's not that the computer's don't have serial numbers but they're generic and we have multiple machines with the same serial number for a couple different generic serial numbers.

    Thanks,

    James

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @James_Johnson

    So you are looking of a way to generate serial numbers that are unique then right?

    Or generate a unique hardware asset for each computer but keep the generic serial numbers?

    Thanks,

    Shane

  • James_JohnsonJames_Johnson Customer IT Monkey ✭

    Hi @Shane_White

    Yes a way to create unique hardware assets with the generic serial numbers. Or even just skip them on the sync workflow and we can manually create/update those hardware assets.

    Thanks,

    James

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @James_Johnson

    Can you confirm what you have for this setting currently?

    Thanks,

    Shane

  • James_JohnsonJames_Johnson Customer IT Monkey ✭

    @Shane_White

    It's currently set to Serial Number

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @James_Johnson

    That will be why, you will need to change this to something else. As you are currently saying the unique key on a hardware asset is the serial number, so if you have generic serial numbers this is not going to work.

    I would recommend you changing this to Id (Guid) or another value from the drop down that is 100% going to be unique between each asset!

    Does this make sense?

    Thanks,

    Shane

  • James_JohnsonJames_Johnson Customer IT Monkey ✭

    Hi @Shane_White

    That does make sense but we would like to avoid doing that if possible. We have around 2500 hardware assets that do use the serial number and that's our preferred method of tracking unique assets. The problem we do have is just with 10 or so assets with the generic one.

    If we did change it to GUID how would that affect the records we already have? and the Primary ID field would become the GUID and the alt serial number field would hold the system serial number?

    Thank you,

    James

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