Email with URL notifications not working

CaterhamITSupport

Dear All,

Email with URL notification used to work with:

<p>You can view your Incident by clicking <b><a href="https://TV-SCSM2019.TV.com/Incident/Edit/$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$/">Here</a></b></p>

But this no longer works? When clicking on the link it doesn't open up the incident.

Any help with this is appreciated.

Daniel

Shane_White

<p>You can view your Incident by clicking <b><a href="https://tv-scsm2019.tv.com/Incident/Edit/$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItem.TroubleTicketHasAnalystComment' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$/">Here </a></b></p>

You will notice in this one that different classes have different substitution strings. You cannot always just copy from one to another.

The best way to do this is click insert and go through the window that opens to find the property you want to map.

So try this example I have sent instead.

Thanks,

Shane

Shane_White

Hi @CaterhamITSupport

<p>You can view your Incident by clicking <b><a href="https://TV-SCSM2019.TV.com/Incident/Edit/$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$/">Here</a></b></p>

Have you not changed TV-SCSM2019.TV.com to your web address for your portal?

Thanks,

Shane

Shane_White

<p>You can view your Incident by clicking <b><a href="https://tv-scsm2019.tv.com/Incident/Edit/$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItem.TroubleTicketHasAnalystComment' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$/">Here </a></b></p>

You will notice in this one that different classes have different substitution strings. You cannot always just copy from one to another.

The best way to do this is click insert and go through the window that opens to find the property you want to map.

So try this example I have sent instead.

Thanks,

Shane