Is there a way to set up a re-occuring SR?

Lesley_Munro

I have been asked if we can setup a SR to be automatically created each Monday, to asisst an analyst with managing part of their role as our backup administrator.

Adam_Dzyacky

Service Management Automation. It's on the Orchestrator installation media and essentially provides a PowerShell focused automation infrastructure. Whereas Orchestrator provides a drag n drop automation focus.

But either one would enable you to accomplish creating scheduled automation.

Adam_Dzyacky

This sounds like a job for Orchestrator or SMA.

Lesley_Munro

sma?

Adam_Dzyacky

Service Management Automation. It's on the Orchestrator installation media and essentially provides a PowerShell focused automation infrastructure. Whereas Orchestrator provides a drag n drop automation focus.

But either one would enable you to accomplish creating scheduled automation.

Lesley_Munro

Perfect thank you!

Mikkel_Madsen

You can also accomplish this by using the task scheduler in windows.

If you only have a few re-occuring requests and don’t have Orchestrator you can use windows task scheduler on the server to run a powershell code that creates the service request.

This is just an example on one of our re-occuring Change Request but it is almost the same for Service Requests

Import-Module Smlets


$dkCulture = New-Object System.Globalization.CultureInfo("da-DK")
$crTitle = "Udfasning af computere: " + [datetime]::now.ToString("MMMM",$dkCulture)
$CrClass = Get-SCSMClass -name System.WorkItem.ChangeRequest$
$Params = @{
ID="CR{0}"
Title=$crTitle
ScheduledStartDate=[datetime]::utcnow
ScheduledEndDate=[datetime]::utcnow.AddMonths(1).AddDays(7)
}
 
$o = New-SCSMObject -Class $CrClass -PropertyHashtable $Params -pass
 
$title = $o.Id
$changeRequest = Get-SCSMObjectProjection System.WorkItem.ChangeRequestProjection -filter "Id -eq '$title'"
 
$template = get-scsmobjecttemplate Template.adac6669550d4693ae92350234e9bcfb
 
$changeRequest.__base.ApplyTemplate($template)
$changeRequest.__base.Commit()


$Activities = Get-SCSMRelatedObject -SMObject $o -Depth Recursive | ?{$_.TypeName -like "System.WorkItem.Activity.*"}


foreach ($Activity in $Activities)
{
$activityTitle = $Activity.Title
    #Write-Host "Activity Updated $($Activity.id) with Title $($Activity.Title)"
    $Activity | Set-SCSMObject -Property Title -Value "$crTitle - $activityTitle"






    switch ($activityTitle) {
    'Registrer enheder til udfasning' {
        $Activity | Set-SCSMObject -Property ScheduledStartDate -Value $([datetime]::utcnow)
        $Activity | Set-SCSMObject -Property ScheduledEndDate -Value $([datetime]::utcnow.AddMonths(1).AddDays(-1))
        Break
    }
    'Kontroller ark'{
        $Activity | Set-SCSMObject -Property ScheduledStartDate -Value $([datetime]::utcnow.AddMonths(1))
        $Activity | Set-SCSMObject -Property ScheduledEndDate -Value $([datetime]::utcnow.AddMonths(1).AddDays(7))
        break
    }
    'Slet computere i AD' {
        $Activity | Set-SCSMObject -Property ScheduledStartDate -Value $([datetime]::utcnow.AddMonths(1))
        $Activity | Set-SCSMObject -Property ScheduledEndDate -Value $([datetime]::utcnow.AddMonths(1).AddDays(7))
        break
    }
     }
}

Adam_Dzyacky

@Mikkel_Madsen has the fastest to implement solution if the other components aren't currently deployed in your environment.