Incident Assigned Update Status to Active

CaterhamITSupport

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

February 2020 in General Discussion

Dear All,

Is there a way to automatically change the status of an incident once an incident is assigned to a technician.

I want it to update to says its active or assigned.

Thanks

Daniel

0

Best Answer

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

February 2020 Answer ✓

You can add a new child item to the status list for the Incident - Active->Assigned - then make a workflow to apply a template changing the status to this when an analyst is assigned

5

Answers

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

February 2020

Actually having the status as assigned would be better.
Any help with this is appreciated.
Daniel

0
Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

February 2020 Answer ✓

You can add a new child item to the status list for the Incident - Active->Assigned - then make a workflow to apply a template changing the status to this when an analyst is assigned

5
CaterhamITSupport Member Advanced IT Monkey ✭✭✭

February 2020

Thanks for this could you let me know what trigger class i would use and management pack in the work flow etc?
Daniel

0
CaterhamITSupport Member Advanced IT Monkey ✭✭✭

February 2020

I managed to figure this out tonight and now understand what you are saying.
Thank you for the advice this is really helpful!
Daniel

0

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