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How to determine cause of "Please correct the errors on the form" error message?

Ian_Stephenson

Ian_Stephenson Customer IT Monkey ✭

March 2020 in Self-Service Portal - Community

We have had users contact us about the "correct the error on the form" message that comes up in the Portal, saying that there are no errors but they cannot submit their request. We have been able to replicate the issue with varying success, but can't seem to determine what the actual issue is as there aren't any errors we can see on the form. All required fields will be filled out, but the form won't submit so you have to close out of the browser and then resubmit the request, which can be tiresome if you had a lot of information you were trying to save. Is there somewhere we can look, like an error log, that will help us determine the problem?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2020

@Ian_Stephenson - I think this might be related to version. You might want to update...

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

March 2020

@Ian_Stephenson do you have more than one frontend server? We see this using 2 frontend servers with NLB

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

March 2020

https://community.cireson.com/discussion/comment/16837#Comment_16837

https://support.cireson.com/KnowledgeBase/View/2441#/

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Ian_Stephenson Customer IT Monkey ✭

March 2020

@Mikkel_Madsen yes, we do have more than one frontend server. Currently we are at two, and will be at three within the next week, all load balanced. I'll look at the KB you referenced to see if that helps.

Thank you!

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