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Problem with analyst role

I have AD group this group is "Incident Resolvers" in SCSM. I add user in this AD group user has become an analyst but in CiresonPortal user not analyst. User is general user. How can be it?

Best Answer


  • James_JohnsonJames_Johnson Customer Advanced IT Monkey ✭✭✭

    Hi @Roman_Nepomniashchii,

    Did you restart the cache builder on your web server? Cireson syncs the permissions over to the ServiceManagement DB so changes to groups and settings aren't always live right away.

  • Roman_NepomniashchiiRoman_Nepomniashchii Customer IT Monkey ✭

    Ok it problem is resolved, but I don't know what decision is it. I restart cache builder and how many time I need wait? In cache builder encapsulated many functions and I don't understand when I need wait 10 min when 5 hour((((

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