Dashboard Help

Alfie_Thomas

Alfie_Thomas Customer IT Monkey ✭

April 2020 in General Discussion

Was wondering if anyone could advise the best bet to create 2 dashboards in our service desk environment:

All incidents not modified in 2 weeks, 1 month.

All incidents older than 3, 6, 12 months.

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

April 2020 Answer ✓

Hi Alfie,
I'll be happy to help but I would definitely start with watching the Analytics section (or the whole thing) of the Cireson Portal eLearning course on learning.cireson.com
https://learning.cireson.com/course/1697/
It happens to be my content (sorry about my voice) but I'm not just plugging it, its really worth checking out - and its FREE.
If you have questions after, please do come back.

5

Answers

Geoff_Ross Cireson Consultant O.G.

April 2020
@Alfie_Thomas What tool are you hoping to use?
Cireson Analytics (Dashboard Builder)
PowerBI
Excel
SSRS
If you're not sure, which of those do you have access to / skills in?
Geoff
0
Alfie_Thomas Customer IT Monkey ✭

April 2020

Hi Geoff,
Thanks for your reply.
Looking to get up and running with Cireson Analytics/Dashboard builder.
Kind regards,

0
Geoff_Ross Cireson Consultant O.G.

April 2020 Answer ✓

Hi Alfie,
I'll be happy to help but I would definitely start with watching the Analytics section (or the whole thing) of the Cireson Portal eLearning course on learning.cireson.com
https://learning.cireson.com/course/1697/
It happens to be my content (sorry about my voice) but I'm not just plugging it, its really worth checking out - and its FREE.
If you have questions after, please do come back.

5

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