Drop down list from Analyst IR/SR portal page

Adrian_Mataisz

Any way to get a drop down list into the IR or SR analyst view?  We have a dropdown list for Location on the all of our offerings but when an analyst enters a new IR or IR using +NEW menu the portal open the regular analyst view when you don't have dropdown for custom fields. Is it possible to implement drop down lists on the analyst view of the ticket?

joivan_hedrick

Are you looking to add a new enumeration/list dropdown to the Analyst IR or SR form, similar to https://support.cireson.com/KnowledgeBase/View/1124#/ ? Or a different type of customization?

Adrian_Mataisz

We would like the dropdown from the end user offering to show up on Analyst view of the IR or SR.

This drop down:

To show up here:

joivan_hedrick

Is your 'Location' field an enumeration list dropdown from the extended IR or SR class? Or is it a 'simple list' control from the request offering? 

If this is for the first scenario, and the IR/SR classes have been extended, then you can add the dropdown to the IR or SR Analyst form by modifying the Incident.js or ServiceRequest.js files located in inetpub\CiresonPortal\CustomSpace . 

Adrian_Mataisz

Simple list control from the request offering.

joivan_hedrick

Ah - in that case, its possible but pretty complex. I'd strongly suggest a class extension for IRs and SRs, either an enumeration list or relationship object pointing to a location. This would give you the dropdown functionality on the Portal form with relative ease. 

If you prefer not to use an enum or relationship class extension, but do have a string class extension, then you could show the textbox in the form like in your screenshot, and then use some javascript in your custom.js file. You would have to add the dropdown UI, specify the locations within the js, and then save the selected Location item to the viewModel within javascript. Doable, but a little bit more complex than a class extension.