Issue in Watch list

Manas_Gautam Customer IT Monkey ✭

July 2020 in General Discussion

Hi Team,

We are facing an issue in watch list, while opening a ticket in watch list the older ticket gets opened, which was opened previously. On trying second time correct ticket gets opened.

For example, If I open ticket A and then B, then A opens on opening B. If I try to open B again then B opens. Now if I click on ticket C then B gets open, and on second time C will open.

How to solve this issue?

Currently we are using portal Version : 8.4.2.2012

Thanks in advance,

Manas

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

July 2020

Hi @Manas_Gautam - I believe that was an old bug that has been fixed in newer versions of the portal. Could you try upgrading the portal to see if that has an impact?

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