Roman_Nepomniashchii
Customer IT Monkey ✭
Hi Team, we have a problem, with user inputs in SR in CiresonPortal. In some SR when analytic enter to SR, portal in not open, portal have grey background and eternal loading. But in console this SR opening. Why user input not open? How we can fix it?
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Answers
Check your custom SR.JS file, typically this due to an error in the customization of the fields. Also you can use dev tools to see if a console error is returned on the page load.
In browser dev tools, we don't have errors.
Turn off your ServiceRequest.js and then retest.
Which version of the portal are you running? A while back, there was an issue where UserInput was mapped unsanitized, so the SR would fail to open.
I determined what the problem is, when I insert a link into the URL field, apparently the html code is not readable since the elements in the link need to be escaped
Current Portal Version: 9.7.0.2016
Hi @Roman_Nepomniashchii I would definitely recommend upgrading and checking if your issue is resolved, we have made a lot of changes since that version!