Cireson - Portal

CaterhamITSupport

Dear All,

I would like to block "Change Status" under tasks for a selected technician account only.

Does anyone have code which can do this?

Kind Regards

Daniel

CaterhamITSupport

I tried using the above code against a username in AD and it doesnt work too.

//Inside Incident form:
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
	//bind a function to the form ready event
	formObj.boundReady(function () {
		console.log('HideTask script is run...');
		console.log('Your user id is: ' + session.user.Id);
		//Hide task if user id match
		if(session.user.Id == **** Username ***) //<<----- CHANGE TO MATCH THE USER ID
		{
			$('li[data-bind="click: changeStatus"]').hide();
		}
	});
	return;
});

Mikkel_Madsen

You can also find user id by sql-query

SELECT [Id],[DisplayName],[Analyst]
FROM [ServiceManagement].[dbo].[CI$User]
Where DisplayName like '%Part of User Displayname%'

Mikkel_Madsen

If it's just the task when you are in an incident you can do this:

//Inside Incident form:
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
	//bind a function to the form ready event
	formObj.boundReady(function () {
		console.log('HideTask script is run...');
		console.log('Your user id is: ' + session.user.Id);
		//Hide task if user id match
		if(session.user.Id == 'c148934e-3993-5647-6334-4407a91448xx') //<<----- CHANGE TO MATCH THE USER ID
		{
			$('li[data-bind="click: changeStatus"]').hide();
		}
	});
	return;
});

But you have other ways to change status. You can do it in the "send email" task or from tasks in grid view

CaterhamITSupport

Thanks for this but how do i find out a session user id code?

CaterhamITSupport

I tried using the above code against a username in AD and it doesnt work too.

//Inside Incident form:
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
	//bind a function to the form ready event
	formObj.boundReady(function () {
		console.log('HideTask script is run...');
		console.log('Your user id is: ' + session.user.Id);
		//Hide task if user id match
		if(session.user.Id == **** Username ***) //<<----- CHANGE TO MATCH THE USER ID
		{
			$('li[data-bind="click: changeStatus"]').hide();
		}
	});
	return;
});

Mikkel_Madsen

You can get an userid by email

http://PORTAL/api/V3/User/GetUserRelatedInfoBySIPAddress?sipAddress=YOUR@EMAIL.COM

Change PORTAL to your portal address

Change the YOUR@EMAIL.COM to the email of the user

Look for BaseId in the first line of the result you are getting back

CaterhamITSupport

How can I do this if the user is just an AD user and doesn't have an email? I tried and it doesn't work?

CaterhamITSupport

Thanks for this help so far by the way:

This is the error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<string xmlns="http://schemas.microsoft.com/2003/10/Serialization/"/>

CaterhamITSupport

I have managed to get this by adding an address into the mail attribute.

CaterhamITSupport

How do i use this code to hide assign to analyst by group?

CaterhamITSupport

I have managed to hide the assign analyst by group now.

CaterhamITSupport

Thank you for the help Mikkel, really appreciate it.

Kind Regards

Daniel

Mikkel_Madsen

You can also find user id by sql-query

SELECT [Id],[DisplayName],[Analyst]
FROM [ServiceManagement].[dbo].[CI$User]
Where DisplayName like '%Part of User Displayname%'

CaterhamITSupport

Dear Mikkel,

I need to hide "Reactivate Incident" for a user too. Can you let me know how to do this?

Thanks

Dan

Mikkel_Madsen

By F12 you can find the different tasks

$('li[data-bind="click: setNewStatus"]').hide();